Ellie Mae Status Center

*Automatic refresh of the Ellie Mae Status Center page has been re-enabled.  This page will now auto-refresh every 10 minutes.
You may also refresh the page by pressing F5 or by using your browser's refresh button.

Service Status Comments
Encompass® Hosting Servers

Fully Operational

Encompass Appraisal Center

Fully Operational

Encompass Compliance Service

Fully Operational

Encompass Document Solution

Fully Operational

Mavent® System

Fully Operational

Electronic Document Management

Fully Operational

Ellie Mae Fax Service

Fully Operational

Encompass Product and Pricing Service

Fully Operational

Ellie Mae Loan Center / eSigning

Fully Operational

Encompass Title Center

Fully Operational

Encompass TPO WebCenter

Fully Operational

Encompass WebCenter

Fully Operational

Ellie Mae Network Services

Fully Operational

Encompass Homepage

Fully Operational

DataTrac

Fully Operational

Technical Support Phone Support

Fully Operational

Technical Support Online Chat Support

Fully Operational

Client Forums

Fully Operational


Ellie Mae System Status Message
   

** FHLMC - Pricing issues:  FHLMC is requesting that all clients requiring pricing from FHLMC to update their user profiles.  You will need to log on to FHLMC's website and update your security questions and profile data.  Ellie Mae cannot complete this for you.  Once done, our EPPS System will automatically obtain the FHLMC Pricing for you.

 

* Hosted Test Systems previously upgraded to version 14.2 will be refreshed on Saturday, July 19th starting at 8pm PT.  Users who have already accessed their Hosted Test environment to preview new 14.2 features must perform a set of steps to ensure the latest updates in the July 19 refersh are exposed the next time the Hosted Test instance is accessed following the refresh.  Please refer to instructions posted via the following link:  http://help.elliemae.com/DocumentationLibrary/360/UpdatingEncTestEnv.pdf 

*Clients developing and testing SDK applications against test systems currently running Encompass version 14.2 must download and install the 14.2 SDK version - SDK application version must match the Encompass Server version that the SDK is has been configured to connect to.

.

===========================================================================

DEPARTMENT OF VETERANS AFFAIRS (VA): Unallowable Fees Update (1% maximum)

ALERT: The VA recently released Circular 26-14-10 clarifying their policy on the treatment of “unallowable fees”: Please find full details available on the Compliance Center, or by clicking HERE.

  • Validate your mapping and be aware that Unknown Fees - Non-Finance Charge and Unknown Fees - Finance Charge now will be included in the VA “unallowable fees” 1% test if paid to affiliate (A) or provider (O).  Prior to this release, these fees were included in this category only if paid to Lender or Broker (Originator).

===========================================================================

Ellie Mae System Maintenance
   

 

Ellie Mae may be conducting scheduled system maintenance during the windows defined below.

Access to Encompass®, Encompass® services, and the Ellie Mae NetworkTM may be unavailable during a maintenance window.


Tuesday, August 5 Scheduled maintenance 10pm - 2am PT  
Thursday, August 7 Scheduled maintenance 10pm - 2am PT  
Saturday, August 9 / Sunday, August 10 Scheduled maintenance 4pm - 4am PT  
Tuesday, August 12 Scheduled maintenance 10pm - 2am PT  
Thursday August 14 Scheduled maintenance 10pm - 2am PT  
Saturday, August 16 / Sunday, August 17 Scheduled maintenance 4pm - 4am PT                                                                                                                           
Tuesday, August 19 Scheduled maintenance 10pm - 2am PT  
Thursday, August 21 Scheduled maintenance 10pm - 2am PT  
       

© 1999-2014 Ellie Mae, Inc.  Privacy Policy  |  Legal Notices  |  www.elliemae.com

  ..