Ellie Mae Status Center

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Service Status Comments
Encompass® Hosting Servers

*See Below

Encompass Appraisal Center

Fully Operational

Encompass Compliance Service

Fully Operational

Encompass Document Solution

Fully Operational

Mavent® System

Fully Operational

Electronic Document Management

Fully Operational

Ellie Mae Fax Service

Fully Operational

Encompass Product and Pricing Service

Fully Operational

Ellie Mae Loan Center / eSigning

Fully Operational

Encompass Title Center

Fully Operational

Encompass TPO WebCenter

Fully Operational

Encompass WebCenter

Fully Operational

Ellie Mae Network Services

Fully Operational

Encompass Homepage

Fully Operational

Encompass CRM

Fully Operational

DataTrac

Fully Operational

Technical Support Phone Support

Fully Operational

Technical Support Online Chat Support

Fully Operational

Client Forums

Fully Operational


Ellie Mae System Status Message
   

*XO Communications has reported to Ellie Mae that all network peering issues have been resolved.  We continue work to validate this with our clients.  Our technical team will be monitoring the stability of XO Communication's network and peering with other ISPs throughout the day.  (9/19/14 @ 7:45am PT)

Ellie Mae will continue, throughout Friday, closely monitoring issues related to a peering problem between XO Communicatoins and AT&T and Verizon Business.  XO has informed us that normal operations can be expected on Friday, Sept 19.  (9/18/14 @ 9pm PT)

XO Communications has provided Ellie Mae an estimated time to resolution of 7pm PT this evening. (9/18/14 @ 5:50pm PT)

We have been notified by XO Communications that their engineering team is continuing work to reroute traffic around affected infrastructure where a peering issue between XO and AT&T, and in some circumstances Verizon Business is occurring.  Geographies that may be impacted continue to include Atlanta, New York City, Chicago, and Dallas. (9/18/14 @ 4:40pm PT)

We continue to work with XO, and await resolution of an issue which is affecting peering between XO and AT&T broadband networks. (9/18/14 @ 3:30pm PT)

The Ellie Mae team continues to work with XO Communications in our capacity to assist XO in the resolution of a peering issue that exists between their network and AT&T's network.  (9/18/14 @ 2:00pm PT)

XO Communications is continuing to troubleshoot this issue. No ETA has been provided at this time (9/18/14 @ 1:25pm PT)

The Ellie Mae team continues to work with XO Communications in our capacity to assist XO in the resolution of a peering issue that exists between their network and AT&T's network.  We have not been provided an ETA by XO for resolution of the issue as yet, we continue our efforts to supply useful information to help XO further isolate the resolve the issue. (9/18/14 @ 1pm PT)

The connectivity issues occurring today are the result of connection problems between service providers - XO Communications and AT&T.  While EM doesn’t have control over ISP technology, we are taking an active role in helping XO identify and solve the problem so that our end customers can get back to work with minimal interruptions. Presently, we are still waiting for the issue to be fixed by XO but we will continue to partner with them to help improve what clients are experiencing today. Please see the note below explaining how you can take an active role in pursuing this issue with your ISP. (9/18/14 @12:00pm PT)

XO Communications is continuing to work through the peering issues causing latency on their network. An ETA for resolution has not been identified. (9/18/14 @ 11:25am PT)

Efforts to resolve network peering issues continue within XO Communications technical team. An ETA for resolution has not been provided. (9/18/14 @ 10:50am PT)

To assist the ISPs in resolving this issue, please create a ticket with your ISP and reference our open ticket with XO Communication (Ticket# 3129121). Inform them of the issue and provide them with a ping and tracert from your location to your hosted Encompass instance address (Client ID needed: BExxxxxxx.ea.elliemae.net) this will allow the ISPs to work together (9/18/14 @ 10:30am PT).

XO Communications is continuing to troubleshoot this issue. No ETA has been provided at this time (9/18/14 @ 10:10am PT)

We are continuing to provide user experience and network traffic feedback to XO Communications. XO is continuing to investigate the peering issue they are experiencing within their network. They have not provided an ETA for resolution. (9/18/14 @ 9:50am PT)

XO Communications is still actively working to resolve their ISP peering issues. they have not delivered an ETAfor resolution. we will continue to work with them until service is fully restored. (9/18/14 @ 9:30am PT)

XO Communications is continuing to experience network issues for clients connecting to the Chicago Data Center. This is causing latency in Encompass across the product. The current ticket number tracking this issue with XO is #3129121. (9/18/14 @ 8:10 am PT)

XO Communications is currently experiencing issues that is causing latency for some clients.  (9/18/2014 @ 7:00am PST)

 

*We have been informed that CoreLogic will be performing maintenance on Sunday 9/14 between 6am and 6pm - expect intermittent disruptions to Flood service during this time.

*Recently, the 14.2 SDK was re-packaged to include an important change.  This change is the same that clients have received in the 14.2.0.2 Encompass SmartClient which resolves a problem that can lead to performance issues.  Clients who are running a stand-alone install of the SDK should refresh their SDK using the latest package.   Many clients run the SDK in conjunction with the Encompass SmartClient (on the same workstation or server) - in this case, the SDK will automatically update to the latest components with the automatic SmartClient update.

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Ellie Mae System Maintenance
   

 

Ellie Mae may be conducting scheduled system maintenance during the windows defined below.

Access to Encompass®, Encompass® services, and the Ellie Mae NetworkTM may be unavailable during a maintenance window.


       
Thursday, September 4 Scheduled maintenance 10pm - 2am PT  
Saturday, September 6 / Sunday, September  7 Scheduled maintenance 4pm - 4am PT  
Monday, September 8 Emergency Maintenace 10pm - 12am PT  
Tuesday, September 9 Scheduled maintenance 10pm - 2am PT  
Thursday September  11 Scheduled maintenance 10pm - 2am PT  
Saturday, September  13 / Sunday, September  14 Scheduled maintenance 4pm - 4am PT                                                                                                                           
Tuesday, September  16 Scheduled maintenance 10pm - 2am PT  
Thursday, September  18 Scheduled maintenance 10pm - 2am PT  
Saturday, September  20 / Sunday, September 21 Scheduled maintenance 4pm - 4am PT  

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