Ellie Mae Status Center

*Automatic refresh of the Ellie Mae Status Center page has been re-enabled.  This page will now auto-refresh every 10 minutes.
You may also refresh the page by pressing F5 or by using your browser's refresh button.

Service Status Comments
Encompass® Hosting Servers

Fully Operational

Encompass Appraisal Center

Fully Operational

Encompass Compliance Service

Fully Operational

Encompass Document Solution

Fully Operational - See below "Failed to Generate Documents" error

Mavent® System

Fully Operational

Electronic Document Management

Fully Operational

Ellie Mae Fax Service

Fully Operational

Encompass Product and Pricing Service

Fully Operational

Ellie Mae Loan Center / eSigning

Fully Operational

Encompass Title Center

Fully Operational

Encompass TPO WebCenter

Fully Operational

Encompass WebCenter

Fully Operational

Ellie Mae Network Services

 Fully Operational

Encompass Homepage

Fully Operational

Encompass CRM

Fully Operational

DataTrac

Fully Operational

Technical Support Phone Support

Fully Operational

Technical Support Online Chat Support

Fully Operational

Client Forums

Fully Operational


Ellie Mae System Status Message
   

*Ellie Mae Learning Management System has been upgraded to version 4.5 of ExpertusONE. If you have problems navigating from the Resource Center to Ellie Mae Education/Training, try clearing the cache of your IE browser. (4/19/2015 7:04pm PDT)

 

Intermittent Error Generating eDisclosures and Closing Docs:
"Failed to Generate Documents Error"

- If users are receiving a "Failed to generate Documents" error - please follow instructions in the Knowledge Base article # 6399 using this link. This article can also be found in the Resource Center under article # 6399
- In most cases, the error will be accompanied by the full error text as follows: 
Failed to generate documents. Could load type 'EllieMae.EMLite.LoanServies.BamObjects.PreClosingDocOrderParameters' from assembly 'LoanServices, Version 14.2.0.1, Culture=neutral, PublicKeyToken=null'. 
 


Encompass Version 15.1:

Clients in need of the Encompass version 15.1 SDK installation may download the installer from the following location - please note the SDK components packaged within these installers may be updated as we approach the 15.1 General Release timeframe.
http://download.elliemae.com/encompass/updates/15.1.0/R2T/EncompassSDK.exe
http://download.elliemae.com/encompass/updates/15.1.0/R2T/EncompassSDK.msi


## When experiencing general, system wide latency, we often refer to sites such as "www.internetpulse.net" and "www.downdetector.com" for ISP health statistics and to corroborate trends that might be occurring within the public domain that are affecting various Internet Service Providers.  Common Windows networking utilities such as "ping" and "tracert" can be used to further isolate and determine the condition of the local and wide-area networks and the stability of various Internet Service Providers over which your internet traffic is routing.


.

Ellie Mae System Maintenance
   

 

Ellie Mae may be conducting scheduled system maintenance during the windows defined below.

Access to Encompass®, Encompass® services, and the Ellie Mae NetworkTM may be unavailable during a maintenance window.


       
Saturday, May 2 / Sunday, May 3 Scheduled maintenance 8pm - 4am PT                                                                                                                           
Tuesday, May 5 Scheduled maintenance 10pm - 2am PT  
Thursday, May 7 Scheduled maintenance 10pm - 2am PT  
Saturday, May 9 / Sunday, May 10 Scheduled maintenance 8pm - 2am PT  
Tuesday, May 12 Scheduled maintenance 10pm - 2am PT  
Thursday, May 14 Scheduled maintenance 10pm - 2am PT  
Saturday, May 16 / Sunday, May 17 Scheduled maintenance 8pm - 2am PT  
Tuesday, May  19 Scheduled maintenance 10pm - 2am PT  
Thursday, May 21 Scheduled maintenance 10pm - 2am PT  

© 1999-2014 Ellie Mae, Inc.  Privacy Policy  |  Legal Notices  |  www.elliemae.com

  ..