Ellie Mae Status Center

*Automatic refresh of the Ellie Mae Status Center page has been re-enabled.  This page will now auto-refresh every 10 minutes.
You may also refresh the page by pressing F5 or by using your browser's refresh button.

Service Status Comments
Encompass® Hosting Servers

Fully Operational

Encompass Appraisal Center

Fully Operational

Encompass Compliance Service

Fully Operational

Encompass Document Solution

Fully Operational

Mavent® System

Fully Operational

Electronic Document Management

Fully Operational

Ellie Mae Fax Service

Fully Operational

Encompass Product and Pricing Service

Fully Operational

Ellie Mae Loan Center / eSigning

Fully Operational

Encompass Title Center

Fully Operational

Encompass TPO WebCenter

Fully Operational

Encompass WebCenter

Fully Operational

Ellie Mae Network Services

Fully Operational

Encompass Homepage

Fully Operational

Encompass CRM

Fully Operational

Learning Management System

Fully Operational

Technical Support Phone Support

Fully Operational

Technical Support Online Chat Support

Fully Operational

Client Forums

Fully Operational


Ellie Mae System Status Message
   

* July 3, 2015 - Independence Day (Observed):
 - All Ellie Mae offices will be closed on July 3 in observance of the July 4, Independence Day holiday.  Normal operations will resume July 6.  Issues submitted via the Resource Center on July 3 through July 5 will be responded to on Monday, July 6.  Your organization's named contacts may reach Ellie Mae Technical Support for critical issues via their normal after-hours channel throughout the day, July 3, and the following weekend.

 ** CoreLogic and the IRS will be closed on Friday, July 3, 2015 in observance of Independence Day.  Fulfillment of 4506T and SSA-89 orders submitted around this date may be delayed.

15.1 Release Topics & Communications are available on the Resource Center for your organization's named support contacts  here
 - On the 15.1 Release Topics & Communications page, your company's named support contacts may access details of which are known to exist in Encompass version 15.1.
 - We will continue to post updates to the Release Topics & Communications page, including workarounds and target dates for resolution
.
 - Named support contacts may "follow" issues of interest by clicking into the topic, and selecting "Follow this Topic" - doing so will create a tracking case by which email communications will be sent 

Calendar Field Issue:
-Ellie Mae Development continues to research errors received when clicking the calendar icon on input forms.   Testing indicates that the issue stems from Microsoft Security Bulletin MS15-048 released 5/12/2015 (5/13/2015 10:35 am PDT)
-Current workarounds are to manually enter the date or to click "Ignore" to bypass the issue error message. 


Encompass Version 15.1:

Clients in need of the Encompass version 15.1 SDK installation may download the installer from the following location - please note the SDK components packaged within these installers may be updated as we approach the 15.1 General Release timeframe.

Current links updated for 15.1.3 on 6/18/15
http://download.elliemae.com/encompass/updates/15.1.3/encompass1513sdk.msi
http://download.elliemae.com/encompass/updates/15.1.3/encompass1513sdk.exe


## When experiencing general, system wide latency, we often refer to sites such as "www.internetpulse.net" and "www.downdetector.com" for ISP health statistics and to corroborate trends that might be occurring within the public domain that are affecting various Internet Service Providers.  Common Windows networking utilities such as "ping" and "tracert" can be used to further isolate and determine the condition of the local and wide-area networks and the stability of various Internet Service Providers over which your internet traffic is routing.


.

Ellie Mae System Maintenance
   

 

Ellie Mae may be conducting scheduled system maintenance during the windows defined below.

Access to Encompass®, Encompass® services, and the Ellie Mae NetworkTM may be unavailable during a maintenance window.


       
                                                                                                                                
Saturday, July 4 / Sunday, July 5 Scheduled maintenance 4pm - 4am PT  
Tuesday, July 7 Scheduled maintenance 10pm - 2am PT  
Thursday, July 9 Scheduled maintenance 10pm - 2am PT  
Saturday, July 11 / Sunday, July 12 Scheduled maintenance 4pm - 4am PT  
Tuesday, July 14 Scheduled maintenance 10pm - 2am PT  
Thursday, July 16 Scheduled maintenance 10pm - 2am PT  
Saturday, July 18 / Sunday, July 19 Scheduled maintenance 4pm - 4am PT  
Tuesday, July 21 Scheduled maintenance 10pm - 2am PT  
Thursday, July 23 Scheduled maintenance 10pm - 2am PT  

© 1999-2014 Ellie Mae, Inc.  Privacy Policy  |  Legal Notices  |  www.elliemae.com

  ..